FAQs

General

1. What is your return/exchange policy?
• You can return/exchange any item within 14 days of purchase. Items must be unworn, unwashed, and in original packaging with tags attached.
2. How do I track my order?
• After your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
3. Do you offer international shipping?
• Yes, we ship to select international locations. Please refer to our shipping information page for a list of countries we ship to and associated costs.
4. How can I contact customer service?
• You can reach our customer service team via email at info@ramya-uk.com.

Products

1. What size should I order?
• Please refer to our size guide page. For additional assistance, contact our customer service.
2. Are your products true to size?
• Generally, our products fit true to size, but we recommend checking the specific size guide for each item as some styles may vary.
3. What materials are your products made from?
• Detailed material information is provided on each product page. We prioritize high-quality, sustainable materials whenever possible.

Ordering

1. Can I change or cancel my order?
• Orders can be modified or cancelled within 1 hour of placing them. Please contact customer service as soon as possible to make any changes.
2. What payment methods do you accept?
• We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
3. Is my payment information secure?
• Yes, we use SSL encryption to ensure all payment information is secure and private.

Shipping

1. What are your shipping options and rates?
• We offer standard, expedited, and overnight shipping options. Rates vary depending on your location and the shipping method selected.
2. How long does it take to process an order?
• Orders are processed within 1-2 business days. Shipping times vary based on the chosen shipping method.
3. What if my order is lost or damaged during shipping?
• If your order is lost or damaged, please contact customer service immediately for assistance.

Returns & Exchanges

1. How do I return or exchange an item?
• Visit our returns page and follow the instructions to initiate a return or exchange.
2. When will I receive my refund?
• Refunds are processed within 5-7 business days after we receive your return. The amount will be credited to the original form of payment.
3. Can I return an item purchased on sale?
• Sale items can be returned for store credit only unless otherwise stated.

Account

1. How do I create an account?
• Click on the “Sign Up” button on our homepage and fill in the required information.
2. What are the benefits of creating an account?
• Creating an account allows you to track your orders, save your shipping information, and receive exclusive promotions and updates.
3. I forgot my password. How do I reset it?
• Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

Additional Questions

1. Do you have physical stores?
• Currently, we are an online-only retailer. Stay tuned for any future store openings!
2. How can I find out about new products and promotions?
• Sign up for our newsletter and follow us on social media to stay updated on the latest products and promotions.